Updated NAHQ CPHQ Practice Questions In Three Formats

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The CPHQ exam is designed to assess the knowledge and skills of healthcare quality professionals across a broad range of areas, including leadership and governance, performance measurement and improvement, patient safety, and healthcare regulations and standards. Passing the CPHQ exam demonstrates that a healthcare professional has the necessary knowledge and skills to lead and manage quality improvement initiatives within their organization.

NAHQ CPHQ Exam consists of 150 multiple-choice questions that are designed to test the candidate's knowledge, skills, and abilities in healthcare quality management. CPHQ exam is administered in a computer-based format and is available worldwide. Candidates have four hours to complete the exam, and the passing score is 105 out of 150.

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q172-Q177):

NEW QUESTION # 172
Evaluating data to determine high utilizers of emergency departments and their related characteristics is a strategy that can best help with

A. hospital throughput.
B. high reliability.
C. population health management.
D. culture of safety.

Answer: C

Explanation:
Evaluating data to determine high utilizers of emergency departments and their related characteristics is a strategy that best helps with population health management. Population health management involves identifying and managing the health outcomes of specific groups, including those who frequently use healthcare services like the emergency department. By understanding the characteristics of high utilizers, healthcare organizations can develop targeted interventions to manage chronic conditions, improve care coordination, and reduce unnecessary ED visits, ultimately improving health outcomes for these populations.
* Hospital throughput (A): This refers to the efficiency of moving patients through the hospital but is not the primary focus of managing high utilizers.
* Culture of safety (B): While important, culture of safety is more about ensuring a safe environment for patients and staff, not directly related to managing high utilizers.
* High reliability (D): High reliability focuses on consistent performance and error reduction, rather than managing specific patient populations.
References
* NAHQ Body of Knowledge: Population Health and High Utilizer Management
* NAHQ CPHQ Exam Preparation Materials: Strategies for Population Health Management
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NEW QUESTION # 173
Establishing a culture of safety begins with having the right

A. educational programs.
B. recruitment strategies.
C. plan.
D. leadership.

Answer: D

Explanation:
A culture of safety in healthcare is the extent to which an organization's culture supports and promotes patient safety1. It refers to the values, beliefs, and norms that are shared by healthcare practitioners and other staff throughout the organization that influence their actions and behaviors2. A culture of safety requires a collaborative and data-driven approach that involves multiple stakeholders, such as clinicians, managers, patients, and quality professionals3. It also requires a commitment to continuous improvement, learning from errors, and addressing system-level factors that contribute to patient harm.
According to the National Association for Healthcare Quality (NAHQ), one of the core competencies for healthcare quality professionals is to lead and facilitate change initiatives that align with the organization's strategic goals and priorities. NAHQ also states that healthcare quality professionals should advocate for a culture of safety and quality across the organization.
Therefore, the option that best reflects the first step in establishing a culture of safety is C. leadership.
Leadership is essential for creating a vision, setting expectations, providing resources, and empowering staff to participate in safety improvement efforts. Leadership also influences the organizational climate, which affects the attitudes and behaviors of staff towards patient safety. The other options are less likely to be the first step in establishing a culture of safety, as they are either too specific, too vague, or too dependent on other factors. For example, recruitment strategies, plan, and educational programs are important components of a culture of safety, but they are not sufficient or effective without strong and supportive leadership.
Reference:
1: Safety Culture in Healthcare: A 7-Step Framework
2: What Is Patient Safety Culture?
3: 9 Effective Performance Management Strategies for Healthcare
4: A Guide to Performance Improvement in Healthcare
5: Healthcare Quality Solutions: Ready Your Workforce for Quality
6: Code of Ethics
7: Safety Culture in Healthcare Settings
8: Understanding the Evolving Landscape of Healthcare Quality

NEW QUESTION # 174
Which of the following are the three primary quality management activities?

A. define goals, assessment, and review results
B. assessment, improvement, and strategic planning
C. measurement, assessment, and Improvement of outcomes
D. review trends, assessment, and stakeholder accountability

Answer: C

Explanation:
Quality management is a critical aspect of healthcare, and it involves various activities to ensure that healthcare services meet the desired standards. The three primary quality management activities are:
Measurement: This is the first step in quality management. It involves defining and collecting data on various aspects of healthcare service delivery. This could include patient outcomes, process efficiency, or other relevant metrics. The goal is to establish a baseline for understanding the current state of quality.
Assessment: Once data has been collected, it needs to be analyzed to assess the quality of healthcare services.
This could involve comparing actual outcomes against desired outcomes, identifying gaps in service delivery, or looking for trends and patterns in the data.
Improvement of outcomes: Based on the assessment, targeted interventions are designed and implemented to improve outcomes. This could involve changes to processes, training for staff, or other interventions. The effectiveness of these interventions is then measured and assessed, creating a continuous cycle of quality improvement.
References: The information is based on standard quality management principles and practices, which are widely recognized and utilized in the healthcare industry123.

NEW QUESTION # 175
A healthcare quality Improvement team is working on an action plan to address medication system defects.
Based on the data from the chart below, what would be the next step?

A. Conduct further analysis on "Other" defects.
B. Conduct further analysis on "Administration" defects.
C. Begin working to address the "Other" defects.
D. Begin working to address the "Administration" defects.

Answer: B

Explanation:
The chart provided in the question shows the number of defects in different categories of a medication system.
The category with the highest number of defects is "Other," followed by "Administration." However, the line graph overlaid on the bar graph shows the percentages of cumulative defects addressed, which increases from left to right. This suggests that while a significant portion of the defects in the "Other" category have been addressed, there are still many unaddressed defects in the "Administration" category.
Given this information, the next step for the healthcare quality improvement team would be to conduct further analysis on the "Administration" defects. This is because, although the "Administration" category does not have the highest number of defects, it has a significant number of defects that have not yet been addressed. Further analysis would help the team understand the root causes of these defects and develop effective strategies to address them123.
This approach aligns with the principles of healthcare quality improvement, which emphasize the importance of using data to guide decision-making and prioritizing areas where improvement is most needed123. It also aligns with the principles of Failure Mode and Effects Analysis (FMEA), a structured process used to identify system failures of high-risk processes before they occur1. In this context, the "Administration" defects could be considered a high-risk process that requires further analysis.
Please note that this answer is based on the general principles of healthcare quality improvement and the information provided in the chart. The specific action plan for addressing medication system defects may vary depending on the specific context and needs of the healthcare organization123.

NEW QUESTION # 176
Each department in a hospital self-monitors and reports hand hygiene data each quarter. Results typically fall within the 58-72% range, with the exception of Respiratory Therapy, which consistently reports 100% compliance. Which of the following steps should a healthcare quality professional take next?

A. Require departments not achieving at least 95% compliance to develop corrective action plans.
B. Validate that the Respiratory Therapy results are accurate.
C. Provide remedial hand hygiene training for the lowest scoring departments.
D. Recognize the Respiratory Therapy department for its outstanding compliance.

Answer: B

Explanation:
Given that the Respiratory Therapy department consistently reports 100% compliance with hand hygiene, while other departments report significantly lower compliance rates (58-72%), it is important to validate the accuracy of these results. Consistently perfect scores may indicate potential issues such as data reporting inaccuracies, non-adherence to proper auditing procedures, or even "gaming" the system. Ensuring that the data is accurate is critical before taking further actions, such as recognizing the department or implementing corrective measures for others.
* Provide remedial hand hygiene training for the lowest scoring departments (A): This might be necessary, but the priority is to first validate the data from Respiratory Therapy.
* Recognize the Respiratory Therapy department for its outstanding compliance (B): Recognition should only occur after confirming the accuracy of the reported data.
* Require departments not achieving at least 95% compliance to develop corrective action plans (D): This is a standard approach, but validation of the 100% compliance report takes precedence.
References
* NAHQ Body of Knowledge: Data Validation and Integrity in Quality Reporting
* NAHQ CPHQ Exam Preparation Materials: Auditing and Validating Quality Data
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NEW QUESTION # 177
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Updated NAHQ CPHQ Practice Questions In Three Formats

Authoritative NAHQ Exam CPHQ Learning Are Leading Materials & Marvelous CPHQ Clear Exam

NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q172-Q177):