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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 2	Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 4	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Employee
B. Product
C. Account
D. Account hierarchy

Answer: C

Explanation:
According to the SAP Service Cloud Version 2 documents and learning resources, the master data that is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2 is Account. Account is a master data object that represents a business partner, such as a customer, a competitor, or a supplier, in SAP Service Cloud Version 2. Account can be replicated from SAP S/4HANA to SAP Service Cloud Version
2, and vice versa, using the integration package SAP Sales Cloud and SAP Service Cloud Version 2 Integration for Master Data with SAP S/4HANA or SAP S/4HANA Cloud. The integration package uses the OData service API_BUSINESS_PARTNER to exchange account data between the two systems.

NEW QUESTION # 21
How can you trigger an event notification based on a specific condition?

A. Configure event management
B. Configure autoflow
C. Configure integration setting
D. Implement SDK logic

Answer: B

Explanation:
To trigger event notifications based on conditions:
* Configure autoflow (D): Define rules in Autoflow to send notifications when specific criteria are met.
* Event management (A) tracks events but does not trigger notifications.
* SDK logic (B) and integration settings (C) are unrelated to conditional event triggers.
References:
* SAP Help Portal: Autoflow for Event Notifications
* SAP Documentation: Event Notification Configuration

NEW QUESTION # 22
Which field can be used to determine Service Level Agreements?

A. Custom field
B. Event in case
C. Reading value of a registered product
D. Account role

Answer: C

NEW QUESTION # 23
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

A. Cases
B. Registered products
C. Service orders
D. Maintenance plan

Answer: A,B

Explanation:
The Entities facet of the Customer Hub screen can display the following objects: Cases, Registered Products, Installed Bases, and Service Contracts. These objects are related to the customer and can provide useful information for service agents. Cases are requests for support that contain details about the customer issue and the resolution process. Registered Products are items that the customer has purchased or registered with the company. Installed Bases are collections of registered products that are installed at a specific location. Service Contracts are agreements that define the terms and conditions of the service delivery for the customer. References = Creating a Case Type, Explaining the Support for the Customer Service Process

NEW QUESTION # 24
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

A. Automatically when there is an incoming phone call
B. Automatically when an incoming phone call from a known customer is accepted
C. Manually by performing a customer identification via Agent Desktop
D. Manually by navigating into the Customer Hub app from the menu

Answer: B,C

NEW QUESTION # 25
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C-C4H56I-34 Exam Exam Questions- Updated C-C4H56I-34 Training Kit Pass Success

C-C4H56I-34 Training Kit | C-C4H56I-34 Knowledge Points

SAP C-C4H56I-34 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q20-Q25):